Modern Pest Services Privacy Statement Last Updated: September 2, 2026

At Modern Pest Services, we respect your privacy and are committed to protecting it. This Privacy Statement explains how we collect, use, protect, and share information when you visit modernpest.com (including staging environments), use our services, communicate with us, or otherwise interact with our company.

1. Information We Collect:

We collect information to provide pest control services, communicate with customers, and improve our business operations.

Information You Provide:

When you submit a form, request service, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Name
• Email address
• Telephone number
• Service address
• Mailing address (if applicable)
• Details contained in inquiries, quote requests, or service requests
• Photos, files, or other content you submit
• SMS opt-in and consent records
• Email opt in and consent records
• Customer communication preferences

SMS and Messaging Information

If you choose to receive text messages from us, we may collect and maintain:

• Mobile phone number
• Message delivery records
• SMS consent and opt-in records
• Message history related to customer service, scheduling, billing, and marketing communications
• Opt-out requests and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type
• Device information
• Operating system
• Referring website information
• Pages visited
• Time spent on pages
• Website interactions
• Cookie identifiers
• Analytics information
• Advertising and remarketing data

Cookies and Tracking Technologies

We use cookies, analytics platforms, advertising pixels, and similar technologies, including but not limited to Google Analytics, Google Ads, Meta Pixels, and other marketing tools. These technologies help us:

• Understand website usage
• Improve website functionality
• Measure advertising effectiveness
• Personalize content
• Deliver relevant advertisements and remarketing campaigns

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and service requests
• Schedule appointments
• Deliver pest control and related services
• Send appointment reminders and service notifications
• Deliver billing updates and account communications
• Provide customer support
• Send authorized marketing communications
• Send newsletters, seasonal pest updates, company news, and promotional offers when you have opted in
• Improve our website, services, and customer experience
• Conduct internal business operations and reporting
• Train technicians and improve pest identification databases
• Maintain records of customer communications and consent
• Comply with legal, regulatory, and contractual obligations

Photos and other customer-submitted content may be used internally for training, quality assurance, pest identification, marketing, and educational purposes.

3. Information Sharing

Modern Pest Services does not sell, rent, or lease your personal information to third parties. We may share information with trusted service providers that help us operate our business, including providers that support:

• Website hosting
• Customer communications
• Scheduling systems
• Payment processing
• Analytics services
• Marketing platforms
• SMS delivery services

These providers are permitted to use information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security protections. We may also disclose information when required by law, legal process, government request, or to protect our legal rights, customers, employees, or property.

All the categories described above exclude text messaging originator opt-in data and consent; this information will not be
shared with any third parties or affiliates for marketing or promotional purposes.

4. SMS & Mobile Messaging Terms

If you opt in to receive SMS/MMS messages from Modern Pest Services, you agree to receive communications regarding customer service inquiries, appointment notifications, service reminders, billing updates, and other operational communications.

If you separately opt in to receive marketing messages, Modern Pest Services may occasionally send promotional text messages related to:

• Seasonal discounts
• Special offers
• Service promotions
• Company announcements
• Other marketing communications

SMS consent is optional and is not a condition of purchase.

Message Frequency Message frequency varies based on customer activity, service schedules, support inquiries, and communication preferences.

Message and Data Rates Message and data rates may apply based on your mobile carrier plan.

Opt-Out You may opt out of text messages at any time by replying STOP to any message.

Help For assistance, reply HELP to any message or contact us at info@modernpest.com.

5. SMS Data Sharing Restrictions No mobile information, SMS consent records, or text messaging opt-in data will be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Information related to SMS messaging may be shared only with service providers who assist in delivering and supporting our messaging program and only to the extent necessary to provide those services. Such providers are required to maintain appropriate confidentiality and security protections. All SMS consent records and opt-in data remain protected and are not shared for marketing purposes.

6. Third-Party Portals and External Links For your convenience and security, certain account management, payment processing, and financial transactions are conducted through our customer portal at Modern Pest Connect. Customer portal services may be subject to separate privacy policies and security practices. This Privacy Statement applies only to information collected through modernpest.com and related Modern Pest Services websites. Our website may contain links to external websites that we do not control. We are not responsible for the privacy practices of third-party websites.

7. Data Retention We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Statement, or as required by law. The retention period for specific types of data depends on the nature of the information and our business needs. Generally:

• Service and Account Records: Retained for as long as you are an active customer, plus a reasonable period afterward to comply with tax, accounting, warranty, or legal obligations.
• Marketing and SMS Data: Retained until you opt out or withdraw your consent. We maintain a permanent record of your opt-out requests to ensure we continue to honor your communication preferences.
• Website and Analytics Data: Retained for a limited period to analyze website performance, security, and advertising effectiveness, after which it is securely deleted or anonymized.

When personal information is no longer needed for these purposes, we take reasonable steps to securely delete, destroy, or de-identify it.

8. Data Security Modern Pest Services maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction. While we strive to protect your information using commercially reasonable security measures, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security.

9. Children’s Privacy Our website and services are intended for a general audience and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete such information as soon as possible. If you believe we may have inadvertently collected information from a child, please contact us.

10. Your Rights and Choices Subject to applicable law, you may request to:

• Access the personal information we maintain about you
• Correct inaccurate information
• Update your information
• Request deletion of applicable personal information
• Withdraw consent for marketing communications

Email Communications You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at info@modernpest.com.

SMS Communications You may stop receiving text messages at any time by replying STOP to any message.

Cookies and Tracking Controls You may manage your cookie preferences through the CookieYes consent tool available on our website. Most browsers also allow you to control or disable cookies through browser settings.

11. Changes to This Privacy Statement We may update this Privacy Statement periodically to reflect changes in our business practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us If you have questions about this Privacy Statement, your personal information, or your privacy rights, please contact: Modern Pest Services Email: info@modernpest.com